A 50% booking fee is required on all appointments at time of booking. 

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Please use the BOOK ONLINE facility to book an appointment.  If you contact me by email or telephone, you will be asked to book online.  When booking online, payment is required during the booking process.  Payment can be made via Debit/Credit Card or Paypal (you do not need a Paypal account to make a booking).

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​Appointment Reminders are provided via email and text message (please note that the text message is a ‘no reply’ service).  Whilst I do appreciate that emergencies crop up from time to time and appointments have to be cancelled, please be aware that I do reserve the right to charge for a missed appointment with less than 24 hours’ notice. Whilst these policies are not nice to enforce, they are a necessity to ensure all my business running costs are still covered despite the income lost from a cancelled or missed appointment.  

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CANCELLATION OUTSIDE 24 HOURS

Any fees paid in advance will be held on account for your next appointment, or refunded to you.

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CANCELLATION WITHIN 24 HOURS / NO SHOW

If you cancel your appointment within 24 hours or fail to show up for your appointment you will forfeit your booking fee.

 

IF YOU ARRIVE AND CANNOT BE TREATED

Any booking fee paid less a £10 admin fee will be held on account for your next appointment.  If you choose not to rebook your whole booking fee payment will be forfeit.  If you rebook and then cancel the rebooked appointment at any time, your whole booking fee will be forfeit.

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IF YOU ARRIVE LATE

If you arrive more than 30 minutes late for a 60 minute appointment, it is not always practical to commence treatment, or extend the appointment time. However, the full fee will be charged.    

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RESCHEDULING YOUR APPOINTMENT

There is a button at the bottom of your appointment confirmation email that will allow you to reschedule your own appointments. Please note if you reschedule an appointment 3 times consecutively, it will be declined on the 4th and the deposit forfeit as a 'no show'.  Each time you book you are taking an appointment from someone else - if you don't need the appointment, either don't book it, or cancel it.

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PACKAGES

Pre-paid packages are valid for 3 years.

They are not transferable to another person.

Refunds are not given on packages.

As the packages are 'discounted' services, if you choose to cease the treatments, the full treatment price for those treatments redeemed will be deducted from the amount paid, and a credit will be issued for the remaining balance.

This method is applied to all prepaid packages.

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All terms, conditions and prices are variable without prior notice. Any questions please contact me.  

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RECORDS

In line with legal requirements, records are retained for a period of 7 years, after which time they are destroyed.  If you have not received treatment within that 7 year period, you will need to re-register with an Initial Consultation.

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​THANK YOU for your understanding.​​​​