TERMS AND CONDITIONS
A 50% deposit is required on all appointments at time of booking.
If booking by phone, an email link will be sent to you to allow you to make the deposit payment. Payment must be received no less than 48 hours prior to the appointment time requested. If payment is not received by this time, the appointment will be automatically cancelled.
When booking online, payment is required during the booking process.
Appointment Reminders are provided via email and text message (please note that the text message is a ‘no reply’ service). Whilst I do appreciate that emergencies crop up from time to time and appointments have to be cancelled, please be aware that I do reserve the right to charge for a missed appointment with less than 24 hours’ notice. Whilst these policies are not nice to enforce, they are a necessity to ensure all my business running costs are still covered despite the income lost from a cancelled or missed appointment.
CANCELLATION OUTSIDE 24 HOURS
Any fees paid in advance will be refunded or held on account for your next appointment.
CANCELLATION WITHIN 24 HOURS / NO SHOW
If you cancel your appointment: (1) within 24 hours of your appointment time (2) on the day of your appointment or (3) you do not show up for your appointment, the full amount will be due and payable. You may also be required to pay 100% in advance of any future bookings.
IF YOU ARRIVE AND CANNOT BE TREATED
Your deposit less a £10 fee will be held on account for your next appointment. If you choose not to rebook your deposit will be forfeit. If you rebook and then cancel the rebooked appointment at any time, your deposit will be forfeit.
IF YOU ARRIVE LATE
If you arrive more than 30 minutes late for a 60 minute appointment, it is not always practical to commence treatment, or extend the appointment time. However, the full fee will be charged.
All terms, conditions and prices are variable without prior notice. Any questions please contact me.
THANK YOU for your understanding.