TERMS AND CONDITIONS

Full payment is required on all appointments at time of booking. 

Please use the BOOK ONLINE facility to book an appointment.  If you contact me by email or telephone, you will be asked to book online.  When booking online, payment is required during the booking process.  Payment can be made via Debit/Credit Card or Paypal.

In exceptional circumstances I may accept a telephone booking.  Payment will then be required within 24 hours of booking.  If payment is not received within 24 hours, the booking will automatically be cancelled.

Appointment Reminders are provided via email and text message (please note that the text message is a ‘no reply’ service).  Whilst I do appreciate that emergencies crop up from time to time and appointments have to be cancelled, please be aware that I do reserve the right to charge for a missed appointment with less than 24 hours’ notice. Whilst these policies are not nice to enforce, they are a necessity to ensure all my business running costs are still covered despite the income lost from a cancelled or missed appointment.  

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CANCELLATION OUTSIDE 24 HOURS

Any fees paid in advance will be refunded or held on account for your next appointment.

CANCELLATION WITHIN 24 HOURS / NO SHOW

If you cancel your appointment: (1) within 24 hours of your appointment time (2) on the day of your appointment or (3) you do not show up for your appointment, the full amount will be forfeit.  

 

IF YOU ARRIVE AND CANNOT BE TREATED

Any payment made less a £10 fee will be held on account for your next appointment.  If you choose not to rebook your payment will be forfeit.  If you rebook and then cancel the rebooked appointment at any time, your deposit will be forfeit.

IF YOU ARRIVE LATE

If you arrive more than 30 minutes late for a 60 minute appointment, it is not always practical to commence treatment, or extend the appointment time. However, the full fee will be charged.    

All terms, conditions and prices are variable without prior notice. Any questions please contact me.  

​THANK YOU for your understanding.​​​​

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